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FAQs

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What if I received a faulty item?

If you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website.
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Can I return or exchange an item?

Absolutely. We offer a 30 day refund time from the date you receive your parcel. Read our Refund Policy page for more info. If you are unhappy with your order, we encourage you to email us directly on our website, so we may resolve your issue with the product.
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When will I receive my parcel?

Once your order is trackable, it will take between 10 to 35 business days to be delivered. Depending on different country’s custom restrictions, this may take longer (we wish this wasn't the case).
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How do I track my parcel?

You can track your parcel via the email we sent you. We also have a link to our Order Tracking page on our Home Page.
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Where is my order?

You will receive an email with tracking information once your order is dispatched.
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Can I amend my order?

Contact us as soon as possible if you wish to amend your order. We ship items out usually within 1 working day, so cannot guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info.
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How secure is your site?

Tusker Clothing Store processes payments using the Paypal payment gateway. Paypal is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Paypal to prevent fraud.
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What are my delivery options?

We currently only offer one standard shipping option, which is free.
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What are my payment options?

We accept payments by Paypal for Visa, MasterCard American Express and Discover.
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Will I have to pay any customs fees?

We are confident that there will be no customs fees. However we are not responsible for customs fees or import duties. If any such costs are required, it is the buyers responsibility to pay the balance.
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How long will my order take to deliver?

Your order should take between 10 to 35 business days to arrive at your doorstep. However, please refer to our Shipping and Delivery Page located in the footer menu for further information.
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Will my order be shipped in multiple parcels?

If you place a large order, it may be fulfilled in multiple shipments.
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Do you ship worldwide?

No, we currently only ship to the following countries: U.S, Canada, Australia and the U.K.